We ship from Denmark (EU) Please be aware of possible customs and tariff fees in your country.

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Shipping policy

Shipping Policy

Welcome to Official Dark Pictures Gear Store.

Below is our shipping policy, including order processing times, delivery estimates, and other important shipping details.

If you are an international shopper based outside of Europe please carefully read.

1. Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive an email notification with tracking details.


2. Shipping & Delivery Times

All orders ship from Denmark (EU). International customers may incur customs fees.

We only offer Standard Shipping. Estimated delivery times vary by region:

• Denmark: 1-2 business days

• Sweden & Finland: 2-4 business days

• European Union (including UK & Switzerland): 2-5 business days

• Eastern Europe: 2-4 business days

• United States & Canada: 4-7 business days

• Asia: 4-7 business days

• Australia & New Zealand: 4-7 business days

• Rest of the World: 4-7 business days


Shipping costs will be calculated at checkout based on your location.


3. Order Tracking

• Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.

• Please allow 24-48 hours for tracking updates to appear after shipment.


4. Shipping Restrictions

We do not ship to PO Boxes, APO/FPO addresses, or restricted regions. If your location is outside our shipping zones, please contact us for assistance.


5. Customs, Duties & Taxes

Import Taxes & Refused Deliveries

Customers are responsible for all import VAT, customs duties, and carrier handling fees required by their local customs authorities. If the customer refuses to pay these charges and the parcel is returned, all shipping costs (including return shipping charged by the carrier) are non-refundable.

Non-EU Orders

For shipments delivered outside the European Union, the recipient is responsible for all applicable import duties, taxes, customs handling fees, brokerage charges, and other import-related costs imposed by the destination country’s customs authority.
These charges are not included in the product price or shipping fees collected at checkout.

Shipments destined for non‑EU countries *including the United States* may be subject to U.S. customs duties, tariffs, import taxes, and brokerage fees. These assessments vary by product category and country of origin and are determined solely by U.S. Customs and Border Protection.
The recipient is fully responsible for paying all such charges at the time of import.


No Legal Withdrawal When Goods Are Undelivered

If a customer refuses to pay import duties, taxes, or customs fees, customs will not release the parcel for delivery.
Because the EU right of withdrawal begins only once the customer has received the goods, refusal to pay import charges does not constitute a valid cancellation, withdrawal, or return request.

Handling of Returned Parcels Due to Unpaid Duties

If a shipment is returned to us because import charges were not paid:

  • No return or cancellation is considered valid.

  • Outbound shipping costs are non‑refundable.

  • Any return‑to‑sender fees or customs return charges billed by the carrier will be deducted from any refund.

  • A reasonable administrative handling fee may also be deducted.

6. Lost or Delayed Shipments

If your package is delayed or lost in transit:

• First, check the tracking link provided in your shipping confirmation email.

• If there is no recent tracking update or the package is lost, please contact us

• If your package is marked as “Delivered” but you haven’t received it, check with neighbors or your local courier before reaching out.


7. Damaged or Missing Items

If your order arrives damaged, please contact us within 2 days with photos of the item and packaging. If an item is missing from your order, notify us immediately so we can investigate and resolve the issue.


8. Contact Us

For any shipping-related questions, please contact us at:

Thank you for shopping with The Dark Pictures Gear Store.